New Hospitality Forum 8 September 2004
People in the tourism industry have joined together to form a Hospitality Forum
to work with the Department of Tourism and Leisure to improve quality and
Members of the Hospitality Forum are representatives from the accommodation sector, Licensed Victuallers
Association, Isle of Man Breweries, Manx National
Heritage, the taxi licensing committee, IoM Steam Packet Company, IoM Airport, IoM College and the retail sector.
Tourism Minister David Cretney explained:
"The Tourism Strategy approved by Tynwald in April this year had - as one of
its main objectives to help the industry develop a programme for staff
recruitment, training and retention - the further aim of improving service
standards throughout the hospitality industry.
"The Hospitality Forum aims to do that by developing a revised version of the
Manx Welcome training programme in conjunction with Isle of Man College. The
programme is aimed equally at all staff in the industry whether new to the
hospitality sector in the Isle of Man or whether they have been in that area for
a number of years. It follows on from the Customer Care programme through which
the Department has successfully trained 300 people. The new Manx Welcome course
will enable those attending to study for four internationally recognised
certificates in customer care, basic safety at work, food hygiene and
The Tourism Strategy recognised there is a need to help both the accommodation sector and all elements of the
hospitality industry. Discussions were held between Department officers and
Jersey and Ireland, who had already developed similar programmes to improve
Hospitality Forum representatives held a consultation meeting with the industry
on August 25. It plans to launch the new Manx Welcome programme by the end of
October. Chairman Stuart Garrett, HR director at the Steam Packet, said:
"The intention is to have all staff trained to a consistent high standard
leading to the award of an internationally recognised qualification. This is an
exciting opportunity for all sector employers to provide their staff with a
first rate training experience.
"The Forum will also act as a structure for organising and promoting our common
interests as a service industry and in this is quite unique given the range of
Mr Cretney added:
"I am very pleased that the industry as a whole has recognised the importance
of the need to constantly improve the quality of customer care for visitors.
Both business and leisure visitors expect higher standards than ever before, and
people in the hospitality industry are the key factor in their experience of the
Isle of Man."
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