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Mental Health Service Satisfaction Survey - very positive response 1 September 2006

The Department of Health and Social Security’s Mental Health Service is delighted to announce the results of their Satisfaction Survey carried out in January 2006.

The Mental Health Service (MHS) is continually looking to improve the service that it provides. In order to achieve this, it is essential that it seeks the views and opinions of its users.

MHS invited, at random, about 25% (361 people) of current users of the service to complete a questionnaire designed to seek their views on the quality of the service that they are receiving.

Returned questionnaires have been collated by members of the service’s Quality Initiative’s Committee, which includes representation from the Service User’s Network (SUN) within its membership.

Feedback has been extremely positive.

  • 81.2% of respondents were either satisfied or very satisfied with ease in accessing the Mental Health Service.
  • 88.5% of respondents were either satisfied or very satisfied with their involvement in the planning of their care.
  • 84.3% of respondents were either satisfied or very satisfied that their plan of care reflected their needs.
  • 89.5% of respondents were either satisfied or very satisfied with the availability of staff should they wish to contact them.
  • 87.4% of respondents were either satisfied or very satisfied with practical advice that they had received.

Whilst the Mental Health Service is very encouraged by the feedback received, it also recognises that there is always room for improvement. The service will be using the information received to assist in further enhancing the quality of service provided.

The Mental Health Service would like to thank those service users who contributed to this exercise.

Mrs Hazel Hannan, MHK, Member for Social Services said,

“This has been an important, useful and positive exercise. It is essential that care providers actively seek feedback from those people in receipt of their services. Feedback from this survey will be used to enhance future service provision”

The Service Users' Network, (SUN), commented,

“SUN is very pleased to have been involved in the preparation and production of the Service User Satisfaction Survey and in the collation and presentation of the results, which are very positive. SUN will continue to work with the Quality Initiatives Committee and the Mental Health Service to further improve the service provided."

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