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FarePak - Some Good News 9 November 2006

The Office of Fair Trading is pleased to be able to advise customers of FarePak Food and Gifts Limited that some help is available following the collapse of the company with £40 million in debts.

Customers paid monthly in advance to the firm or its agents towards food hampers for the festive season. In October the company went into administration and was no longer able to meet any orders for hampers, vouchers or gifts. Joint administrators are working to realise the assets of the company and any one with a claim was told to send their details to Kings Wharf, 20-30 Kings Road, Berkshire RG1 3EX. Customers were asked not to discard their payment book or any other paperwork as this would be required at a future date to prove their claim.

A fund has now been set up in the UK to help those affected by the collapse. The Farepak Response Fund (FRF) is an independent charity being set up to administer a scheme. The Farepak Response Fund will operate on a temporary basis.

Over the coming weeks the Farepak Response Fund will deal directly with Farepak agents. Goodwill payments, in the form of vouchers, will be distributed directly to those agents by no later than the 18th December 2006. The Fund will cover all agents, regardless of location.

There is no need for agents or individual customers to contact or register with the Farepak Response Fund. They will contact consumers directly.

Chief Officer of the Office of Fair Trading, Nick Black, said “The Office has been monitoring the unfortunate situation with Farepak and pursuing the cause of Island consumers with the UK authorities. We’re delighted to be able to confirm that the UK Fund is to cover the Isle of Man. Customers who have been affected by the company’s problems should wait for a call from the Fund.”

For further information:-

Nick Black, Chief Officer - 686501
Pauline Wood, Advice Centre Manager – 686565


The Farepak Response Fund is seeking donations from private companies, charitable trusts and members of the public to enable vouchers to be provided to affected families.

If anyone would like to make a donation by debit or credit card they can visit the FRF website or call 0845 260 1096. Alternatively, cheques can be made payable to Farepak Response Fund and sent to Unit 4, Alpha Court, Monks Cross Drive, Huntington, York. YO32 9WN.

Individuals or businesses wishing to make a large donation by BACS or CHAPs should contact FRF on 01904 550 038.

The closing date for donations is the 24th November 2006.

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