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ESJCR receives commendation in HMI Constabulary report 27 April 2007

The Island’s Emergency Services Joint Control Room has been held up as a good practice case study in a special report by Her Majesty’s Inspectorate of Constabulary.

The ESJCR is run by the Communications Division of the Department of Home Affairs and has been given the accolade of best practice in the report entitled ‘Beyond the Call’ which is distributed to forces across the UK.

The report reads:

‘When a call comes in, a single command and control log is created and, using technology integration, a response from all three services can be activated at the press of a button. This has resulted in a much more efficient process in responding to emergencies and has been well received from those who have used the service.’

The ESJCR is the first operation of its kind in the world, taking all 999 emergency calls and radio messages for fire, ambulance and police as well as dispatching the necessary resources. Since it went live in April 2004, the Control Room has maintained a consistently high performance level with all calls being answered in less than two seconds.

The Minister for Home Affairs Martyn Quayle MHK said:

‘It is pleasing to see that the HMIC report highlights the Isle of Man’s system as best practice and uses the ESJCR as an example of the benefits that can be gained from a truly integrated system.’

The ESJCR operates in conjunction with TETRA (TErrestrial Trunked RAdio) which forms a communications infrastructure that supports all government mobile communications requirements. Together the ESJCR and TETRA are the cornerstones of the Isle of Man Government’s strategic policy in respect of communications. Both systems went live on April 19, 2004.

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