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Manx Welcome Scheme re-launches its new programme 5 December 2008

The Department of Tourism and Leisure, in association with the Department of Trade and Industry, re-launched its new customer care training programme, known as the Manx Welcome Scheme today.

The re-launch was held at the Isle of Man University Centre, Nunnery Estate, and attended by Department of Tourism Leisure Minister Hon Martyn Quayle MHK, Department of Trade and Industry Minister Hon David Cretney MHK and Minister for Education Hon Anne Craine MHK and course organisers. A number of people from organisations who have participated in the Scheme were also present including the licensing authority for taxi drivers, Isle of Man Steam Packet Company, Manx National Heritage, Robinson’s Fresh Foods, Heron & Brearley, and hotels including the Sleepwell Group, The Sefton, The Hilton, The Welbeck and Mount Murray.

Also in attendance were some of the founder members of the scheme, which included, Mrs Sue Gowing, Mr Seamus Whelan, Mr Paul Murphy and Mr Geoff Le Page.

The training courses have been specifically developed for tourism-related businesses and have proved to be a great success since the scheme was introduced during 2005. The Manx Welcome Programme aims to support new and existing employees to acquire the skills and knowledge and improve customer care, communication and the level of service within the hospitality and retail industry in the Isle of Man.

Department of Tourism Leisure Minister Hon Martyn Quayle MHK said:

‘The Manx Welcome Scheme plays an important part in improving the quality of customer care in the Isle of Man to meet the rising expectations of our visitors and to provide them with an unforgettable experience. By working with our colleagues in the Hospitality Industry we can provide a joint approach to customer care training, whilst also giving employees the freedom to flourish and reach their full potential in career development.

‘Research has proved that customer service skills are top priority for visitors and good service is valued. The Manx Welcome Scheme is a great opportunity to improve standards across the whole Island.’

The programme consists of three individual training modules in customer care, food hygiene and health and safety. On successful completion of these three training modules, and in addition to the Accredited Certification received for each unit, delegates will receive the prestigious Manx Welcome Gold Award.

Department of Trade and Industry Minister Hon David Cretney MHK said:

‘My Department has been involved with the Manx Welcome programme since its inception in 2005. In conjunction with the DTL we have enabled over 1200 workers to undertake this important training completely free of charge. Earlier this year, following a fundamental review of the programme, my Department led the re-design and procurement process to ensure that the Manx Welcome programme met the needs of industry and represented value for money for the Government Departments.

‘The programme now offers nationally recognised qualifications for all modules which, as well as providing the essential level of training within the programme, can provide the opportunity for delegates to go on to pursue further qualifications and make an even greater contribution to this important sector of the economy.’

For more information e-mail manxwelcome@gov.im or telephone Manx Welcome Administration on 687156.

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