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Noble’s Hospital’s Cancer Services awarded Macmillan Quality Environment Mark 29 January 2013

Elizabeth McGowan - Cancer Services Improvement FacilitatorThe Cancer Services Chemotherapy Suite at Noble’s has been successful in achieving the Macmillan Quality Environment Mark (MQEM). Created by Macmillan Cancer Support, the MQEM is a detailed quality framework that has been used to assess the standards of cancer care environments at over 80 centres across the UK.

Minister for Health, David Anderson MHK said:

“I’d like to congratulate all of those within the Department of Health who have made achieving the Quality Mark possible. In April 2012, we launched the National Cancer Plan for the Isle of Man 2012 - 2022. The Plan sets out the direction for the development of cancer services in the Isle of Man with the overarching aim of improving the quality of life for people living with cancer and to contribute to a reduction in death rates from cancer. Striving to ensure that all cancer patients receive the appropriate treatment and care delivered to a high standard is critical for improving cancer outcomes in the Isle of Man. This achievement is a testament to both the Department’s and the Chemotherapy Team’s commitment to delivering excellent patient care and making the Cancer Plan a reality.”

In meeting the MQEM standards, Noble's Hospital has demonstrated to users of its environment that it is:

  • Welcoming and accessible to all
  • Respectful of people's privacy and dignity
  • Supportive to users' comfort and well-being
  • Giving choice and control to people using your service
  • Listening to the voice of the user.

Barbara Scott, Noble’s Hospital Manager said:

“The achievement of the Macmillan Quality Environment Mark shows that we are dedicated to maintaining high standards, dignity and comfort for all our patients. It is paramount that standards within all care environments are excellent, and that the delivery of services is exactly what the patient and their relatives expect and require.”

In conjunction with Macmillan Cancer Support, representatives from Det Norske Veritas (DNV) Healthcare UK carried out a rigorous assessment. This involved visiting the Chemotherapy Suite as well as other areas of Noble's Hospital and collecting written evidence of practices and processes that had been implemented to improve cancer services as a whole. The interview questions were comprehensive, looking at all areas of the service. In awarding the MQEM, which is valid for three years, the assessment made several recommendations, which will be implemented through the Cancer Services Improvement Team.

Elizabeth McGowan, Cancer Services Improvement Manager at Noble's Hospital said:

“In meeting the MQEM standards, we have demonstrated that Noble's Hospital Cancer Services and in particular the Chemotherapy Suite is providing a measurable quality environment. The environment is welcoming and accessible to all, respectful of patients’ privacy and dignity, supportive in providing appropriate treatment, comfort and well-being, whilst allowing choice and control by listening to the needs of patients and their relatives. With the invaluable support of our local Macmillan Development Manager, Mr Jez Such, we know we will receive advice on an ongoing basis to enable us to continue to improve the care environments within Cancer Services.”

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