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Operational Changes for Postal Service 9 April 2004

A number of changes are about to be introduced by Isle of Man Post as part of their commitment to improving services to the customer and controlling costs.

The restructure programme includes major changes to the links with the UK's Royal Mail delivery service with the daily mail flights changed to East Midlands Airport, much closer to the Daventry national distribution hub.

This new arrangement ends a long association with Liverpool but allows a 20 minute later departure of mail from the Island and gives quicker access to the Royal Mail’s UK network for a next-day service. Isle of Man Post expects a 'significant improvement' in quality of service for mail to and from the UK now that Royal Mail has completed a major rationalisation of its road, rail and air delivery networks.

Isle of Man Post has also introduced a new scanning system for air-freighted mail in and out of the Island which is estimated at 1 million kgs per year. The scanners have been installed as part of a directive from the UK's Department of Transport in conjunction with the Civil Aviation Authority which has decided that every item of air-freighted mail in the UK must be scanned to combat terrorism.

The posting of letters and parcels is the latest in a long line of what the UK Government considers to be 'soft targets' for terrorists in the wake of the worldwide reaction to the September 11th atrocities in New York. Hundreds of millions of pounds have been spent throughout Britain in the last two years tightening security systems at airports, sea ports, rail networks and at public and government buildings.

Isle of Man Post's programme of development has also looked very closely at the existing delivery network and, in consultation with the staff, revised delivery routes to take into account the growth in mail volumes and the number of delivery points.

The revision has resulted in the change to the working practices of the postmen and women which has been influenced by changing trends in EU employment law. New working hours mean that there will be no significant changes to delivery times for businesses, but that some areas may see domestic delivery times vary slightly, although this will not affect everyone.

Modernisation of the entire postal system within the Isle of Man is a high priority for Isle of Man Post which is also looking closely at its internal business methods, aiming for greater efficiency and increased profitability.

One further new initiative to be introduced later this year includes the facility for customers to pay for postal services using a debit or credit card at any Post Office on the Island.

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