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High Hospital Satisfaction 22 November 2004

Noble's Hospital has received the results of their In-Patient Satisfaction Survey, which was undertaken in the early summer of this year.

The Survey was led by the 'Vision Group', Noble's Customer Service Group that includes representation from the public.

Over 1,000 in-patients were given the Survey upon discharge from the hospital. They were asked to complete the questionnaire and return it to the Department of Economic Affairs, who kindly agreed to independently collate the responses on the hospital's behalf.

This is the first In-patient Satisfaction Survey the hospital has completed since the move to the new hospital environment in July 2003 and is extremely pleased with the results. The results of the Survey demonstrates a very high level of overall satisfaction with 92.5% of patients feeding back that they were satisfied, more than satisfied or very satisfied.

The Survey gave patients the opportunity to feedback areas where they believed the hospital still needed to make improvements to services and care. These included car parking, planning discharge from the hospital, television and telephone facilities and catering services. The hospital is pleased to say that these are areas they are already working on improving and are confident they can make the improvements in these areas.

The Survey will now become an annual activity within the hospital's Patient/User Involvement Strategy.

Paul Shields, Hospital Manager, said:

"We are very pleased with the results of the Survey, patient feedback is very important to us as we continually strive to improve our services. Our staff are committed and hardworking and I think these results show we are getting it right in the majority of cases. Where improvements are needed we have plans in place to make things better."

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