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Robinson’s staff are first to undertake new course 25 February 2008

STAFF From Robinson’s Fresh Foods will next week be presented with certificates after becoming the first to successfully complete a new course in management, delivered by the Isle of Man College.

Eleven staff volunteered to attend the ‘Management Insight’ course, which was run over 10 weeks. They are the first to benefit from the bespoke course, developed for the retail and hospitality sectors, which offers practical management/supervisory skills in effective management, customer care, recruitment and retention, motivation, appraisals and other areas.

They will receive their certificates in a ceremony at the Isle of Man College on Wednesday 5 March at 6pm.

Paul Murphy, the Isle of Man College’s Training and Business Development Manager, said:

‘The course has been designed to follow on from the Manx Welcome programme, which was devised to teach those working in shops, hotels and restaurants basic skills in areas such as health and safety, hygiene and customer care.’

He said of the Management Insight course:

‘It was developed specifically for Robinson’s Fresh Foods to provide appropriate management/supervisory skills to new and aspiring managers/supervisors. Each participant developed their own, unique skills appropriate to their own work area, while implementing the Robinson’s Fresh Foods ethos.’

John Horsthuis, a Director of Robinson’s Fresh Foods, which employs 180, said the staff who took the course were all young members of the management team or prospective managers. He said it had proved very beneficial for them to spend three hours a week under the direction of the Isle of Man College. He said:

‘As they take on more responsibility, we wanted to ensure they got the training to handle that responsibility. We wanted a course that would be of real use to our people, not just one that ticked the boxes, and this proved valuable.
‘It was very much hands-on guidance, tailored to working in the real world, and looking at how to implement the practices and controls we have to have in place in business these days.’

Companies interested in sending their staff on a bespoke, in-house Management Insight course should contact Mrs Carole Collister on 648345 or email carole.collister@college.doe.gov.im or Mr Paul Murphy at paul.murphy@iomcollege.ac.im.

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