Isle of Man Guide

What started out as a home industry six years ago has grown dramatically to become a leading retailer in its market and much of its success has relied on a dependable postal service.

Uppercup, based in Onchan was created back in 2004 and is a specialist lingerie company for ladies with a bra size of D cup plus. From a small one-woman band business based at home, Uppercup has flourished to become a successful internet business catering for a niche market. Today it employs four members of staff and has a growing client base located worldwide.

Since its establishment its owners, Essie Montgomery and Peter Oldham, have relied on a dependable and trustworthy postal service which has been provided by Isle of Man Post Office. With over 7,000 clients and despatches of more than 25 packages per day, UpperCup use Isle of Man Post Office five days a week to take care of their precious client orders.

As part of this they rely on Isle of Man Post Office’s premium next-day delivery method known as Special Delivery. This service costs from as little as £5.05 and is an overnight courier service which guarantees to deliver urgent items the next working day or your money back. Senders can also opt to have their item delivered to the recipient by either 9am or 1pm next day Monday to Friday with an added option for Saturday delivery for an extra £2.25.

Uppercup are a regular user of the service and Essie explains why:

“We use Special Delivery a lot and mainly for two reasons; a) When a customer has specifically requested this service delivery option which they often do in advance of going on holiday or for other special occasions and b) when we need to prove receipt of an item and be able to track its progress”

She added:

“We have always found the Special Delivery service to be reliable, dependable and offer superb value for money and our customers often comment on the speed of turnaround from placing their order and being in receipt of it. Even when we send items through the standard post it arrives very quickly – it’s a great service that we receive on the Island.”

Special Delivery is cheaper and more reliable than most couriers and unlike others, there are no hidden charges to items regardless of UK destination – a unique benefit for customers.

Catering for a niche market, Uppercup pride themselves on offering the best products for comfort, performance and value. With more than 100 styles in its product range from 14 leading lingerie brands, it’s no wonder Uppercup has built up an impressive database of customers, most of who are based in the UK with an ever-growing client base around the world.

Uppercup process orders, pack and despatch items all under one roof and find the Monday to Friday collection of their mail extremely valuable to their day-to-day business. This service is offered to any business which chooses to use Special Delivery.

Essie said:

“This is such a handy service and saves us having to visit the post office. What’s more it’s conducted by helpful, trustworthy postal staff who always have a smile, which makes all the difference.”

Special Delivery offers the following from as little as £5.05

• Guaranteed next working day delivery (by 9am or by 1pm or your money back)
• Free collection of Special Delivery items for businesses
• Despatch security through a dedicated secure network
• A signature is received upon delivery
• Proof of delivery, including an electronic copy of the signature, via the Track & Trace option on www.iompost.com
• Compensation options up to £2,500 for loss or damage
• No extra charges to items regardless of UK destination
• Saturday delivery is also available for £2.25 extra
• Free secure bags available

www.uppercup.com

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